A plain-language summary of how Studio projects work. Your signed agreement is the official version and takes priority.
Pricing
Every price on this site is a starting estimate, not a quote. Every production can be customized, and expanded scope is quoted. Final pricing comes in your written proposal and official invoice. Proposals are valid for 7 calendar days.
Payment
Nothing is paid on this website. Once a project is approved, you receive a secure client portal link for your proposal, agreement and invoice, and all payments, including calls, are made there. Every project is paid in full before production begins, and payment secures your slot. Your agreement is signed before payment. Final, unwatermarked files are released after approval.
Refunds
Payments are non-refundable. The exceptions are if the Studio is unable to deliver what was agreed, or a valid reason accepted by the Studio. Full refund terms are set in your signed agreement.
Timelines
Turnaround times on this site are estimates. Your confirmed timeline is set during onboarding, based on Studio availability. Once confirmed, deadlines are fixed. They can change only if information, assets or feedback from the client arrive late or incomplete, or if an unforeseen circumstance affects the Studio. You'll be told as soon as possible if that happens.
One decision-maker
Each project has one person who reviews, gives feedback and approves. All communication goes through them, by email.
Agreement first
Every paid custom project needs a written agreement. DMs and conversations don't replace it. The order is always: agreement, then payment, then production.
Studio Consultation
A Studio Consultation is $50 and is paid when booked. It's credited toward your project if you book that project within 14 days.
Rush work
Rush delivery (24–48 hours) is +30%. Extreme rush (under 24 hours) is +50%. Rush fees are paid upfront and are non-refundable. The Studio may decline rush work when quality can't be protected.
Business days
Reply times and timelines count business days, Monday to Friday, excluding public holidays. The Studio doesn't take appointments or reply to messages on holidays.
Feedback & revisions
Each package lists its included revision rounds. Unlimited revisions aren't standard, and extra rounds are billed. Feedback is due within 3 business days for standard projects and 5 for larger ones. Late feedback can move the timeline, and silence isn't approval. Please name one decision-maker for your project.
Inactivity
A project with no client activity for about 30 days may be paused. Restarting a paused project carries a 5% restart fee and a new timeline based on current availability.
Rights & files
Usage and ownership follow your written agreement, and transfer only after full payment. Prompts, drafts, source files and internal methods aren't included unless your agreement says so. Digital likeness work requires proof of permission from the person.
Ongoing Brand Content
Monthly plans start with a 3-month minimum as the initial commitment.
Characters
Ownership and permitted use of a commissioned character are defined in the agreement. Payment alone doesn't determine ownership. Voice rights are handled separately from visual character rights.
Character licensing
Arcynth's licensed characters are licensed by approval only. A Character Usage License covers one character, approved assets and organic use on the brand's approved channels for the agreed term. It doesn't include new content creation, alteration, editing, voice use, cloning, AI training, derivatives, paid advertising, boosting, whitelisting, sublicensing or exclusivity. Multi-character requests are quoted individually. Same-terms renewals are 125% of the original fee, need approval and never renew automatically. Post-term use, archival display and removal are defined in the licensing agreement.
Delivery & support
Final files are delivered through Arcynth's approved digital delivery process and kept for 1 year. Technical support on delivered files is available for 7 days after delivery.
Portfolio
Whether Arcynth can show your project depends on your agreement. Nothing is posted before launch without permission.
Alternative payment arrangements for larger productions may be available on request.
Questions: connect@arcynthxsyntaria.com